Accessibility & Customer Support at Bathshack
At Bathshack, we are committed to ensuring that all customers can access our products, services and expertise in a way that is respectful, supportive and inclusive.
We understand that accessibility is not just about buildings, it is about experience.
Our Commitment
We aim to ensure that disabled customers and those with additional accessibility needs can access our goods and services without being placed at a disadvantage.
We achieve this through:
-Thoughtful showroom design where possible
-Assisted in-store support
-Digital access to our full product range
-Flexible consultation options
-Ongoing review of our accessibility arrangements
Showroom Accessibility
Many of our showrooms are single-level and fully wheelchair accessible.
Where a showroom operates across more than one floor, we ensure customers can still access the full range of goods and services through alternative arrangements, including:
-Ground-floor consultation areas
-Digital viewing of products displayed on upper floors
-Bringing samples and materials to accessible areas
-Arranging viewing at a nearby accessible showroom
Curated product appointments
If you are planning a visit and have specific requirements, we encourage you to contact the showroom in advance so we can ensure appropriate support is in place.
Personalised Design Consultations
We offer tailored design consultations to help customers select the right products for their space.
Where required, we can arrange:
-Extended appointments
-Dedicated designer support
-Pre-selected product viewing
-Video consultations
In certain circumstances, and subject to availability, home consultations may also be arranged.
Online & Digital Access
As Ireland’s largest online bathroom and tile retailer, we provide access to tens of thousands of products digitally.
Our website includes:
-Detailed product descriptions
-Technical specifications
-Images and videos
-Customer support via phone and email
If you require information in an alternative format, please contact us and we will do our best to assist.
Deliveries & Collections
If you have specific delivery or access requirements, please inform our team when placing your order so we can make suitable arrangements where possible.
Requesting Support
If you require any assistance during your visit or purchase, please:
Speak to a member of our showroom team
Call your local branch
Email: info@bathshack.com
We will always aim to respond promptly and provide practical support.
Ongoing Improvement
We continuously review our accessibility arrangements as part of our commitment to customer service and inclusion.
If you have suggestions on how we can improve accessibility at any of our locations, we welcome your feedback.
Bathshack
Bathrooms. Tiles. Designed for Everyone.